Fiscal Note
No appropriation required as a part of this resolution. Performance Excellence and related activities are aimed at better connecting City resources with the results Madison residents expect from City services. Through listening to and engaging employees, residents, and others, reviewing and improving processes, developing service level performance measures, and focusing on data as an organization-wide asset, Performance Excellence will be realized and continuously improved. Future budgets will reflect these efforts.
Title
Establishing the City of Madison Performance Excellence Framework and Implementation and On-Going Sustainability Efforts.
Body
WHEREAS, the City of Madison has a strong history of quality efforts, applying data and transparency to improve the lives of its residents and visitors, such as Madison’s Neighborhood Indicators Project, Madison Measures, Open Data and resident participation on City boards and committees; and,
WHEREAS, the Common Council, recognizing inequities in our community adopted Resolution, Legislative File No. 33869 on July 15, 2014 that established the City of Madison Racial Equity and Social Justice Initiative that outlined recommendations to put equity at the center of city operations through the use of policies and the budget process; and,
WHEREAS, the Common Council adopted Resolution, Legislative File No. 44952 on November 1, 2016 that authorized the City to participate in the “What Works Cities” network that relaunched the City’s open data program and started development of a performance management program responsive to all Madison residents; and,
WHEREAS, the foundational elements of a Performance Excellence Framework are:
· the Vision statement, which lays out the desired future of an organization
· the Mission statement, which describes how an organization will advance toward its vision
· core Values, which are used in decision making, and
· a service promise, which describes each employee’s commi...
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