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File #: 49299    Version: 1 Name: Authorizing the City to purchase IT Service Management (HEAT Classic-Service Desk) and Ivanti Management Suite-LANDesk software applications and ongoing support/maintenance from Ivanti, Inc. on a sole source basis.
Type: Resolution Status: Passed
File created: 11/20/2017 In control: FINANCE COMMITTEE
On agenda: 12/5/2017 Final action: 12/5/2017
Enactment date: 12/11/2017 Enactment #: RES-17-00943
Title: Authorizing the City to purchase IT Service Management (HEAT Classic-Service Desk) and Ivanti Management Suite-LANDesk software applications and ongoing support/maintenance from Ivanti, Inc. on a sole source basis.
Sponsors: Samba Baldeh
Fiscal Note
The proposed resolution authorizes execution of a sole-source contract with Ivanti, Inc. to purchase software applications with support/maintenance on a recurring annual basis for the useful life of the software at a negotiated amount. The initial purchase/upgrade cost for the two software applications are listed below. The 2017 Adopted Capital Budget includes $2.2 million for hardware/software upgrades in 2017 with sufficient funding for the proposed software purchase. Funding for future year support/maintenance contracts will be negotiated each year and requested in the appropriate operating budget.

Solution Total
DSM Upgrade LanDesk $105,743.68
Heat Classic Upgrade ServiceDesk $ 64,442.06
Total $170,185.74

Title
Authorizing the City to purchase IT Service Management (HEAT Classic-Service Desk) and Ivanti Management Suite-LANDesk software applications and ongoing support/maintenance from Ivanti, Inc. on a sole source basis.

Body
Background
City of Madison Information Technology currently utilizes HEAT Software to track and manage IT HelpDesk work assignments, and DSM Desktop Management to remote control workstations, deploy security patches, and package and deploy software remotely to all City workstations. Both products, HEAT and DSM Desktop Management, are now owned by Ivanti, Inc.

HEAT and DSM Desktop Management are old/legacy systems that have limited functionality and support from Ivanti, Inc. A Request for Bid (RFB) was issued 8/23/2017 for ITSM, HEAT Classic Service Desk and 8/4/2017 for DSM to determine if better software/systems were available. The RFB was unsuccessful in that the products offered were either beyond the scope of functionality needed and above the level of funding available for the purchase and ongoing support/maintenance; or the bid was from a reseller with conflicting ...

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