Madison, WI Header
Share to Facebook Share to Twitter Bookmark and Share
File #: 42043    Version: 1 Name: MPD contract with Winscribe (sole source)
Type: Resolution Status: Passed
File created: 3/4/2016 In control: BOARD OF ESTIMATES (ended 4/2017)
On agenda: 3/15/2016 Final action: 3/29/2016
Enactment date: 4/4/2016 Enactment #: RES-16-00234
Title: Authorizing a contract with Winscribe USA Inc. and Winscribe Inc. Limited for electronic police report dictation software, equipment and support
Sponsors: Paul R. Soglin
Date Ver.Action ByActionResultAction DetailsMeeting DetailsWatch
3/29/20161 COMMON COUNCIL AdoptPass Action details Meeting details Not available
3/21/20161 BOARD OF ESTIMATES (ended 4/2017) RECOMMEND TO COUNCIL TO ADOPT - REPORT OF OFFICERPass Action details Meeting details Not available
3/15/20161 COMMON COUNCIL ReferPass Action details Meeting details Not available
3/4/20161 Police Department RECOMMEND TO COUNCIL TO ADOPT UNDER SUSPENSION OF RULES 2.04, 2.05, 2.24, & 2.25 - REPORT OF OFFICER  Action details Meeting details Not available

Fiscal Note
Funds are available in the Police Department Capital Budget, Records Management System, project #10728.

Authorizing a contract with Winscribe USA Inc. and Winscribe Inc. Limited for electronic police report dictation software, equipment and support


Since 1999, the City of Madison Police Department has utilized an electronic dictation and transcription system from Dictaphone/Nuance. The number of police reports that are dictated and transcribed through this system each year has continued to reflect an upward trend, exceeding 28,000 reports in 2015.

The increasing operational needs of the department as well as advancements in technology have highlighted the growing inefficiencies of the current Dictaphone system. These issues center upon deficiencies within its core operational elements: report processing/management, reporting (and lack of dashboard tools), hand held recording equipment options, and system administration. This is further compounded by the inability to improve and enhance the current system due to the end of service life for server and system hardware, no inclusive application upgrades/maintenance, and limited support from the vendor.

In the process of finding a replacement solution that would meet the needs of the Madison Police Department, the Winscribe dictation system was recommended and then researched by MPD supervisory and technology staff. References for this system were obtained through a site visit to the City of Racine Police Department, as well as via a phone conference with the City of Lincoln Police Department in Nebraska. Both departments reported to be very pleased with Winscribe due to its ease in use, options, maintenance, technological advances, as well as the high level of customer support they receive, all of which are lacking with the current system.

WHEREAS, the current dictation system’s server and related hardware is no longer under warranty, risking the ability for the processing...

Click here for full text