Madison, WI Header
File #: 83455    Version: 1 Name: Authorizing a non-competitive service contract with LanguageLine Solutions (LLS) for over the phone interpretation, video remote interpretation, and translation of documents to support Public Health Madison & Dane County
Type: Resolution Status: Passed
File created: 5/14/2024 In control: Health Department
On agenda: 5/21/2024 Final action: 6/4/2024
Enactment date: 6/7/2024 Enactment #: RES-24-00366
Title: Authorizing a non-competitive service contract with LanguageLine Solutions (LLS) for over the phone interpretation, video remote interpretation, and translation of documents to support Public Health Madison & Dane County
Sponsors: Yannette Figueroa Cole, Amani Latimer Burris
Attachments: 1. Non-Competitive Selection Request
Fiscal Note
The proposed resolution authorizes a non-competitive service contract with LanguageLine Solutions (LLS) for over the phone interpretation, video remote interpretation, and translation of documents for Public Health Madison & Dane County (Public Health). The cost of services is estimated to be up to $90,000 through December 31, 2024. Two Medical Interpreter positions created in the 2024 operating budget have recently been hired and will take on the majority of the Spanish language translation and interpretation for the department moving forward. Salary savings from the positions and existing interpretation funding in the Public Health budget will fund the contract. No appropriation is required.


Title
Authorizing a non-competitive service contract with LanguageLine Solutions (LLS) for over the phone interpretation, video remote interpretation, and translation of documents to support Public Health Madison & Dane County
Body
WHEREAS, LanguageLine Solutions (LLS) is an American company that provides on-demand language interpretation and document translation services in over 240 languages; and

WHEREAS, Pacific Interpreters, which has been providing over the phone interpretation (OPI) services to Public Health Madison & Dane County (Public Health) since at least 2008, is now a part of LLS and allows Public Health staff and clients who speak languages other than English to communicate at appointments and on phone calls; and

WHEREAS, LLS has been providing translations for Public Health written materials since at least 2008 to ensure information is shared equitably to multilingual communities; and

WHEREAS, LLS will start to provide Public Health with video remote interpretation (VRI) services to better facilitate immediate communication needs with the Deaf community; and

WHEREAS, Public Health and LLS will work closely together to provide training to staff to use these resources appropriately and to continue improving language access for better staf...

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