Fiscal Note
No expenditure is required.
Title
Thanking Jim Hess for his years of service to Monona Terrace and the City of Madison.
Body
WHEREAS, Jim Hess will retire on December 10 as the Executive Director of Monona Terrace after ten years of service; and
WHEREAS, Jim effectively balanced Monona Terrace's roles as a community gathering place, tourist destination, and economic catalyst; and
WHEREAS, in his time at Monona Terrace, Jim has overseen 683 conventions and conferences, with an economic impact of over $300 million; and
WHEREAS, Jim has overseen 7,097 total events, attracting 3.8 million attendees and visitors to the building; and
WHEREAS, Jim has managed an average of 200 community events open to the public each year; and
WHEREAS, under Jim's leadership, Monona Terrace has achieved a ten year overall customer satisfaction rating of 97%, as determined by Guest Surveys; and
WHEREAS, Jim has done an extraordinary job managing our world class convention center and working tirelessly to make sure Monona Terrace realizes its full potential in bringing visitors to Madison, as well as providing opportunities for residents to enjoy;
NOW, THERFORE, BE IT RESOLVED, that the Mayor and Common Council of the City of Madison thank Jim Hess for his years of service, congratulate him on his retirement and wish him all the best.